Privacy Policy

Effective Date: 1st April 2026

At b2b.ecotanka.nz, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your business and personal information in accordance with the New Zealand Privacy Act 2020.

We collect the following personal and business information when you interact with our website:
  - Your business name
  - Your name (primary contact) 
  - Email address
  - Phone number 
  - Billing and shipping address 
  - Business registration details (e.g., GST number, company address) 

  - Order history and customer support communications 
  - Device and browsing data (e.g., IP address, browser type, pages viewed) 

We collect your information when you:
  - Place an order or make a purchase 
  - Create a wholesale account or register as a business customer
  - Contact our customer service 
  - Subscribe to updates or newsletters 
  - Use our website (via cookies and analytics tools) 

We use your information to:
  - Process and deliver your wholesale order 
  - Communicate with you about your purchase, including shipping and invoicing 
  - Provide customer support for your business 
  - Improve our website and services for wholesale customers 
  -Send you updates, promotions, and product news (only with your              consent) 

We may share your information with:
  - Our payment processors (e.g., Stripe, PayPal) 
  - Delivery partners (e.g., NZ Post, Courier companies) 
  - IT service providers that support our website 
  - Government agencies, if legally required
  - We do not sell or rent your personal or business information to third parties.

We store customer data on our own hosted servers globally and within our global offices. This information is used strictly for accounting, business, and marketing purposes. We take reasonable steps to ensure all personal and business data is protected against loss, unauthorized access, or misuse, in accordance with the New Zealand Privacy Act 2020.

You have the right to:
  - Access your personal or business information
  - Request corrections to your personal or business information 
  - Request deletion of your information (where legally possible) 
  - Complain to the Office of the Privacy Commissioner if you believe your privacy has been breached 

Contact the Office of the Privacy Commissioner at:
Email: enquiries@privacy.org.nz
Website: www.privacy.org.nz

We use cookies and similar technologies to: 
  - Enable website functionality 
  - Monitor traffic and usage patterns 
  - Improve your browsing experience 

You can adjust your cookie preferences through your browser settings.

We will only send promotional emails with your explicit consent. You can unsubscribe at any time using the link in the footer of our emails. Wholesale customers can opt-in to receive tailored product updates and business-related news.

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

We may update this policy to reflect changes in law or our business. We encourage you to review it regularly.

If you have any questions or concerns about this policy, or wish to exercise your rights, contact us at:

ecotanka New Zealand
Visit our support portal: help.ecotanka.com
Phone: 03 668 5264
This phone number is available between the hours of 1:00 PM – 6:00 PM (NZ local time), Monday to Friday.