Shipping Policy

Effective Date: 1st April 2026

Thank you for shopping with b2b.ecotanka.nz. This Shipping Policy outlines how and when your order will be shipped and delivered.

All orders placed on our wholesale site currently ship 100% from our Global Warehouse in China.

This is temporary. Once a new local NZ distributor is on board, domestic fulfillment will resume.

We currently ship only within New Zealand for wholesale customers. Orders placed from outside of New Zealand will not be processed via this site.

If you’re shopping from outside New Zealand, please visit ecotanka.shop to explore our global shop map and order from the ecotanka store closest to you.

We use trusted local courier services (e.g., NZ Post, Aramex, CourierPost) to deliver your wholesale order.

All products are shipped from our global warehouse:
  - Estimated delivery time is 30–45 days, depending on location and customs processing. 

Please note: Delivery times may vary due to weather conditions, public holidays, or high-volume periods (e.g., Christmas).

Shipping costs are calculated automatically at checkout based on your delivery address and the total weight/volume of your wholesale order.

We use a smart weight system that calculates postage charges based on both actual weight and cubic weight as per our shipping provider's rates and algorithm.

Your final shipping cost is made up of:
  - A per-kg freight rate based on chargeable weight (including cubic weight)
  - Built-in shipping discount is applied automatically 

You don’t see the full breakdown, but it’s less than our actual freight cost. You just get the final discounted price at checkout.

Order Processing Times
   - Orders are processed within 1–2 business days (excluding weekends and public holidays).
   -You will receive a confirmation email with tracking details once your order has been dispatched. 

Once your order has shipped, we will send you a tracking number and link via email. You can check your order status using the link provided.

If no one is available to receive your package, the courier may:
  - Leave it in a safe place (if Authority to Leave is selected)
  - Leave a calling card for re-delivery or pickup from a local depot 

Please follow the instructions provided by the courier service.

If your package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-delivery. Additional shipping charges may apply.

Shipping Restrictions
  -We do not currently offer international shipping to other countries from this shop. 

For any shipping-related questions or concerns, please contact:

ecotanka New Zealand
Visit our support portal: help.ecotanka.com
Phone: 03 668 5264
Available between 1:00 PM – 6:00 PM NZ local time, Monday–Friday